{"id":21,"date":"2024-11-21T06:43:36","date_gmt":"2024-11-21T11:43:36","guid":{"rendered":"https:\/\/payments.carleton.ca\/adobe-creative-cloud\/?page_id=21"},"modified":"2024-11-21T06:43:37","modified_gmt":"2024-11-21T11:43:37","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/payments.carleton.ca\/adobe-creative-cloud\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"\n
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\n Refund policy\n <\/h1>\n \n \n <\/header>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n<\/section>\n\n\n\n

Adobe Creative Cloud License Purchase Terms of Service<\/strong><\/p>\n\n\n\n

The following terms and conditions apply to the acquisition and use of an Adobe Creative Cloud license, under an Enterprise Term License Agreement (ETLA) Carleton University entered with Adobe.<\/p>\n\n\n\n

Conditions of Use<\/strong><\/p>\n\n\n\n

By using this service and all associated tools, you certify that you have read and reviewed these terms and that you agree to comply with them. If you do not want to be bound by the terms, please do not request an account for the service. ITS only grants use and access of this service to those who have accepted these terms.<\/p>\n\n\n\n

License Acquisition and Activation<\/strong><\/p>\n\n\n\n

Acquisition of Adobe Creative Cloud licenses is now funded by departments or by purchasing individual subscriptions.<\/p>\n\n\n\n

The ETLA renews annually each September.  ITS will provision Creative Cloud licenses in 12-month increments from that date.  Annual reviews will be conducted for departmentally funded licenses on or around this anniversary date.  Individual users may be required to confirm their ongoing enrolment and provide the necessary funds to extend their paid subscriptions.<\/p>\n\n\n\n

Users are permitted to activate their Creative Cloud license simultaneously on up to two devices.  Activating on any additional devices will prompt the user to deactivate a previous license activation.<\/p>\n\n\n\n

Requirements<\/strong><\/p>\n\n\n\n

Users need to ensure their devices meet these system requirements<\/a>. <\/p>\n\n\n\n

Eligible users must have an active student, faculty or staff role at the university to successfully log onto their Adobe account.  Non-active users will have their licenses revoked.<\/p>\n\n\n\n

Use of a Carleton Creative Cloud license is restricted to teaching and learning, research or administrative purposes.  Personal or commercial use of these applications is strictly prohibited.<\/p>\n\n\n\n

Purchasing a License<\/strong><\/p>\n\n\n\n

The cost to purchase an ETLA license is $161 CDN<\/strong> and valid from the date of purchase, through until the annual September renewal date of our principal agreement mentioned above.<\/p>\n\n\n\n

ITS will not provision a license until payment has been processed.<\/p>\n\n\n\n

Credit Card Refund<\/strong><\/p>\n\n\n\n

All credit card purchases are final.  A refund may be requested under the following conditions:<\/p>\n\n\n\n