Refund Policy

100% Refund
You may cancel at any time up to one week before the event for a full refund.

50% Refund
If you cancel within the week leading up to the event, you’ll receive a 50% refund.

No Refunds
Once the event has started or has taken place, refunds are not available.

Refunds must be requested in writing by e-mail or surface mail. All refund requests must be made by the attendee or credit card holder.

Refund requests must include the name of the credit card holder, the name of the attendee/customer, and the transaction number. Please do not include your credit card number in any refund requests. Refunds will be credited back to the original credit card used for payment. Please allow 28 days for processing.

Carleton University reserves the right to cancel events. If Carleton University cancels an event or service for any reason we will process refunds for these within 28 days. Please do not include your credit card number in any refund requests. Carleton University is not responsible for the timeframe within which the payment card issuing bank refunds the money to your card.

Refunds requested due to a change in event programming are at the discretion of the University.