Refund policy

Refunds are only issued on receipt of de-registration from the associated course and the return of the manual in the same condition as when purchased and completely unused, unaltered, and undamaged.

Refunds must be requested in writing by e-mail. All refund requests must be made by the attendee or credit card holder.

Refund requests must include the name of the credit card holder, customer and transaction number. Please do not include your credit card number in any refund requests. Refunds will be credited back to the original credit card used for payment. Please allow 28 days for processing.

Carleton University will process refunds for cancelled purchases within 28 days. Carleton University is not responsible for the timeframe within which the payment card issuing bank refunds the money to your card.

Refunds requested due to a change in event programming are at the discretion of the University.