{"id":63,"date":"2026-07-14T15:48:41","date_gmt":"2026-07-14T19:48:41","guid":{"rendered":"https:\/\/payments.carleton.ca\/chum\/?page_id=63"},"modified":"2026-07-14T15:48:51","modified_gmt":"2026-07-14T19:48:51","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/payments.carleton.ca\/chum\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 100%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h1 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] pb-5 after:w-10 text-cu-black-700 not-prose\">\n                        Refund policy\n                    <\/h1>\n                \n                                \n                            <\/header>\n\n                    <\/div>\n\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<p><\/p>\n\n\n\n<p>Refunds are issued for cancellations which are made up to 2 weeks (September 18<sup>th<\/sup>) before the start of the event on Friday, October 2<sup>nd<\/sup>\u00a02026.<\/p>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p>For cancellations received before 18\/09\/2026, a 100% refund will be issued<\/p>\n\n\n\n<p>For cancellations received between 19\/09\/2026, there will be no refund.<\/p>\n\n\n\n<p>Refunds must be requested in writing by e-mail. All refund requests must be made by the attendee or credit card holder.<\/p>\n\n\n\n<p>Refund requests&nbsp;<strong>must include the name of the credit card holder<\/strong>, attendee\/customer and transaction number. Please do&nbsp;<strong>not<\/strong>&nbsp;include your credit card number in any refund requests. Refunds will be credited back to the original credit card used for payment. Please allow 28 days for processing.<\/p>\n\n\n\n<p>Carleton University reserves the right to cancel events at its sole discretion. Carleton University will process refunds for cancelled events within 28 days. Carleton University is not responsible for the timeframe within which the payment card issuing bank refunds the money to your card.<\/p>\n\n\n\n<p>Refunds requested due to a change in event programming are at the discretion of the University.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refunds are issued for cancellations which are made up to 2 weeks (September 18th) before the start of the event on Friday, October 2nd\u00a02026. For cancellations received before 18\/09\/2026, a 100% refund will be issued For cancellations received between 19\/09\/2026, there will be no refund. Refunds must be requested in writing by e-mail. All refund [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[],"class_list":["post-63","page","type-page","status-publish","hentry"],"acf":{"cu_post_thumbnail":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund policy - The College of the Humanities<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/payments.carleton.ca\/chum\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund policy - The College of the Humanities\" \/>\n<meta property=\"og:description\" content=\"Refunds are issued for cancellations which are made up to 2 weeks (September 18th) before the start of the event on Friday, October 2nd\u00a02026. 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