{"id":156,"date":"2024-04-16T08:17:25","date_gmt":"2024-04-16T12:17:25","guid":{"rendered":"https:\/\/payments.carleton.ca\/ctpl\/?page_id=156"},"modified":"2026-09-25T13:40:47","modified_gmt":"2026-09-25T17:40:47","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/payments.carleton.ca\/ctpl\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 100%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h1 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] pb-5 after:w-10 text-cu-black-700 not-prose\">\n                        Refund policy\n                    <\/h1>\n                \n                                \n                            <\/header>\n\n                    <\/div>\n\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds must be requested in writing by e-mail. All refund requests must be made by the attendee or credit card holder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may request a full refund if you cancel in writing 7 business days before the program start date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are not available if you cancel 48 hours or less before the program start date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refund requests&nbsp;<strong>must include the name of the credit card holder<\/strong>, attendee\/customer and transaction number. Refunds will be credited back to the original credit card used for payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you cannot make the training session, you can send someone else in your place (please notify us of the change) or you can choose to attend one of our training sessions in the future.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Carleton University reserves the right to cancel events. If Carleton University cancels an event or service for any reason we will process refunds for these within 28 days. Please do&nbsp;<strong>not<\/strong>&nbsp;include your credit card number in any refund requests. Carleton University is not responsible for the timeframe within which the payment card issuing bank refunds the money to your card.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds requested due to a change in event programming are at the discretion of the University.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refunds must be requested in writing by e-mail. All refund requests must be made by the attendee or credit card holder. You may request a full refund if you cancel in writing 7 business days before the program start date. Refunds are not available if you cancel 48 hours or less before the program start [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[22],"class_list":["post-156","page","type-page","status-publish","hentry","cu_page_type-general"],"acf":{"cu_post_thumbnail":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund policy - Centre for the Trade Policy and Law<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/payments.carleton.ca\/ctpl\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund policy - Centre for the Trade Policy and Law\" \/>\n<meta property=\"og:description\" content=\"Refunds must be requested in writing by e-mail. 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