{"id":8,"date":"2023-11-10T10:50:43","date_gmt":"2023-11-10T15:50:43","guid":{"rendered":"https:\/\/payments.carleton.ca\/ecsa-c-aece-c\/?page_id=8"},"modified":"2024-03-05T11:29:03","modified_gmt":"2024-03-05T16:29:03","slug":"refund-policy-politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/payments.carleton.ca\/ecsa-c-aece-c\/refund-policy-politique-de-remboursement\/","title":{"rendered":"Refund policy | politique de remboursement"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 100%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h1 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] pb-5 after:w-10 text-cu-black-700 not-prose\">\n                        Refund policy | politique de remboursement\n                    <\/h1>\n                \n                                \n                            <\/header>\n\n                    <\/div>\n\n            <\/div>\n\n    <\/div>\n<\/section>\n\n<p>Refunds are issued for cancellations which are made by May 21, 2024.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For cancellations received before May 1, 2024, a full reimbursement (100%) will be issued.<\/li>\n\n\n\n<li>For cancellations received between May 1 and May 21, 2024, an eighty percent (80%) refund will be issued.<\/li>\n<\/ul>\n\n\n\n<p>Refunds must be requested in writing by e-mail (<a id=\"LPlnk984866\" href=\"mailto:ecsa-c-2024@carleton.ca\" data-linkindex=\"0\">ecsa-c-2024@carleton.ca<\/a>). All refund requests must be made by the attendee or credit card holder.<\/p>\n\n\n\n<p>Refund requests&nbsp;<b>must include the name of the credit card holder<\/b>, attendee\/customer and transaction number. Please do&nbsp;<b>not<\/b>&nbsp;include your credit card number in any refund requests. Refunds will be credited back to the original credit card used for payment. Please allow 28 days for processing.<\/p>\n\n\n\n<p>Carleton University reserves the right to cancel events at its sole discretion. Carleton University will process refunds for cancelled events within 28 days. Carleton University is not responsible for the timeframe within which the payment card issuing bank refunds the money to your card.<\/p>\n\n\n\n<p>==<\/p>\n\n\n\n<p><span lang=\"fr\">Des remboursements sont \u00e9mis pour les annulations effectu\u00e9es avant le 21 mai 2024.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span lang=\"fr\">Pour les annulations re\u00e7ues avant le 1er mai 2024, un remboursement int\u00e9gral (100 %) sera effectu\u00e9.<\/span><\/li>\n\n\n\n<li><span lang=\"fr\">Pour les annulations re\u00e7ues entre le 1er et le 21 mai 2024, un remboursement de quatre-vingts pour cent (80 %) sera \u00e9mis.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span lang=\"fr\">Les remboursements doivent \u00eatre demand\u00e9s par \u00e9crit par courriel (<a id=\"LPlnk567449\" href=\"mailto:ecsa-c-2024@carleton.ca\" data-linkindex=\"0\">ecsa-c-2024@carleton.ca<\/a>). Toutes les demandes de remboursement doivent \u00eatre faites par le participant ou le titulaire de la carte de cr\u00e9dit.<\/span><span lang=\"fr\">&nbsp;<\/span><\/p>\n\n\n\n<p><span lang=\"fr\">Les demandes de remboursement doivent inclure le nom du titulaire de la carte de cr\u00e9dit, le participant\/client et le num\u00e9ro de transaction. Veuillez ne pas inclure votre num\u00e9ro de carte de cr\u00e9dit dans toute demande de remboursement. Les remboursements seront cr\u00e9dit\u00e9s sur la carte de cr\u00e9dit originale utilis\u00e9e pour le paiement. Veuillez pr\u00e9voir 28 jours pour le traitement.<\/span><\/p>\n\n\n\n<p><span lang=\"fr\">&nbsp;<\/span><span lang=\"fr\">L&#8217;Universit\u00e9 Carleton se r\u00e9serve le droit d&#8217;annuler des \u00e9v\u00e9nements \u00e0 sa seule discr\u00e9tion. L&#8217;Universit\u00e9 Carleton traitera les remboursements pour les \u00e9v\u00e9nements annul\u00e9s dans un d\u00e9lai de 28 jours. L&#8217;Universit\u00e9 Carleton n&#8217;est pas responsable du d\u00e9lai dans lequel la banque \u00e9mettrice de la carte de paiement rembourse l&#8217;argent sur votre carte.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refunds are issued for cancellations which are made by May 21, 2024. Refunds must be requested in writing by e-mail (ecsa-c-2024@carleton.ca). All refund requests must be made by the attendee or credit card holder. Refund requests&nbsp;must include the name of the credit card holder, attendee\/customer and transaction number. Please do&nbsp;not&nbsp;include your credit card number in [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[23],"class_list":["post-8","page","type-page","status-publish","hentry","cu_page_type-general"],"acf":{"cu_post_thumbnail":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund policy | politique de remboursement - ECSA-C Biennial Conference 2024 | AECE-C conf\u00e9rence biennale 2024<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/payments.carleton.ca\/ecsa-c-aece-c\/refund-policy-politique-de-remboursement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund policy | politique de remboursement - ECSA-C Biennial Conference 2024 | AECE-C conf\u00e9rence biennale 2024\" \/>\n<meta property=\"og:description\" content=\"Refunds are issued for cancellations which are made by May 21, 2024. 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