Please submit the form below to request a refund. When you submit the form you will receive an email from us confirming receipt. If you do not receive an email confirming we have received your submission, please refresh this page and submit the form again.

Refunds can only be issued on the card used to make the purchase. No other payment method can be used for reimbursements.

  • Please note: If you do not provide the name which appears on your credit card we cannot provide you with a refund.
  • Date Format: DD slash MM slash YYYY
  • See the bottom of this page for an example of a the receipt you will have received.

    The TRANS REF number format is:



You will have received an email receipt from E-xact Transactions Customer Support. It looks like this:

=========== TRANSACTION RECORD ==========
Ottawa, ON K1S5B6

TYPE: Purchase

ACCT: Visa $ 45.00 CAD

CARD NUMBER : ############1111
DATE/TIME : 06 Jun 19 15:00:00
REFERENCE # : 001 444555 M
AUTHOR. # : 074208
TRANS. REF. : MCLS19-afc76-1-6-5

Approved – Thank You 000

Please retain this copy for your records.