Payment and Refund Policy

Payment can be made by Visa, Mastercard, Visa/Debit, and Interac Online.

We require at least 10 business days’ notice to process an application. After booking your testing service and paying the $25 + HST application/administration fee, your application will be forwarded to your course-offering institution to confirm your booking details. If you are requesting a booking with less than 10 business days’ notice, please email externalexams@carleton.ca first to confirm availability. If approved, an additional late fee of $25 + HST will be added to your exam fee. Please note: the application/administration and late fee is non-refundable, covers the processing of your application, and is separate from the exam fee.

When your institution confirms your booking details, we will send a payment link for the remaining exam fee. If we do not have availability for your requested date and time, we will notify both you and your institution as soon as possible to explore alternate scheduling options. Please note that submitting an application and paying the application fee does not guarantee a confirmed booking as availability of our space and invigilator change based on other bookings we received, but we will always try our best to schedule your exam to your needs and availability.

Please ensure the full payment of the remaining fee is made at least 5 business days before your exam date. If the payment link is provided with less than 5 days’ notice, payment is due immediately upon receipt. If full payment is not received by the stated deadline, we reserve the right to cancel your booking request. In such cases, a new application will be required if you still wish to proceed with the exam, and a new non-refundable application fee of $25 + HST will apply.

If you cancel an exam booking less than 3 business days before the scheduled exam date, up to 50% of your full payment may be withheld. Rescheduling requests made for a confirmed booking with less than 3 business days’ notice will be treated as a new application, and the standard non-refundable application fee of $25 + HST will apply.