Payment and Refund Policy

Payment can be made by Visa, Mastercard, Visa/Debit, and Interac Online. A non-refundable application fee of $25 + HST is required when booking your exam.

Once you complete the application, you will be directed to a payment link to settle the non-refundable application fee. After payment is received, your booking request will be forwarded to your course-offering institution for confirmation. When your institution confirms the details, we will contact you by email to confirm your booking and provide a payment link for the remaining exam fee.

Please ensure the full payment is made at least 5 business days before your exam date. If the payment link is provided with less than 5 days’ notice, payment is due immediately upon receipt. If full payment is not received by the stated deadline, we reserve the right to cancel your booking request. In such cases, you may need to submit a new application, subject to the standard non-refundable $25 application fee, which covers the processing and coordination of exam arrangements.

If you cancel an exam booking less than 3 business days before the exam, up to 50% of your full payment may be withheld. Rescheduling requests made for a confirmed booking with less than 3 business days’ notice before the scheduled exam date will also be treated as a new application, and the standard non-refundable $25 + HST fee may apply.