Payment and Refund Policy

Payment can be made by Visa, Mastercard, Visa/Debit, and Interac Online.

Application/Administration Fee and Late Fee
We require at least ten (10) business days’ notice to process an application. After booking your testing service and paying the $25 + HST non-refundable application/administration fee, your application will be forwarded to your course-offering institution to confirm your date/time requested and the exam details. If we do not have availability for the requested date and time, we will notify both you and your institution as soon as possible to explore alternate scheduling options. Please note that submitting an application and paying the application fee does not guarantee a confirmed booking as availability of our space and invigilator change based on other bookings received, but we will always try our best to schedule your exam to your needs and availability.

If you are requesting a booking with less than ten (10) business days’ notice, please email externalexams@carleton.ca first to confirm availability. If approved, an additional non-refundable late fee of $25 + HST will be added to your exam fee.

IMPORTANT: The application/administration fee, and the late fee is non-refundable, covers the processing of your application after it’s received, and is separate from the exam fee. We encourage applicants to confirm their exam details before submitting the application to avoid unnecessary fees.

Exam Fee
When your institution confirms your booking details, we will send a payment link to the applicant’s email address for the remaining exam fee.

Please ensure the full payment of the remaining fee is made at least five (5) business days before your exam date. If the payment link is provided with less than five (5) business days’ notice, payment is due immediately upon receipt. If full payment is not received by the stated deadline, we reserve the right to cancel your booking request. In such cases, a new application will be required if you still wish to proceed with the exam, and a new non-refundable application fee of $25 + HST will apply.

Exam Cancellation and Rescheduling Policy
The following applies after an exam booking is finalized and exam-day information shared:

1. if a notice of cancellation is sent to us by email more than three (3) business days prior to the scheduled exam date, the test-taker is eligible to receive a 50% refund of the exam fee paid. The remaining 50% of the exam fee is non-refundable and retained to cover administrative costs already incurred.

2. if a notice of cancellation is sent to us by email less than three (3) business days before the scheduled exam date, no refund is available if the exam is not rescheduled. If the test-taker opts to reschedule the exam, 50% of the exam fee already paid may be applied toward the rescheduled exam date. The remaining 50% is withheld to cover administrative and scheduling costs already incurred. When rescheduling the cancelled exam, a new non-refundable application fee of $25 +HST will be applied for exam with ten (10) business days’ notice, and an additional non-refundable late fee of $25 + HST will be applied for exam with less than ten (10) business days’ notice from the date the rescheduling is requested.

3. there is no refund available if the test-taker did not show up to a scheduled exam. A new non-refundable application fee of $25 +HST will be applied if it is applied with ten (10) business days’ notice, and an additional non-refundable late fee of $25 + HST with less than ten (10) business days’ notice from the date the rescheduling is requested.

Refunds, where applicable, will be processed using the original method of payment. We reserve the right to amend this policy at any time. Any updates will be communicated to test-takers and posted on the official website.