Payment and Refund Policy

Payment can be made by Visa, Mastercard, Visa/Debit, and Interac Online. A non-refundable application fee of $25 + HST is required when booking your exam. Once you complete the application with 10 business days’ notice for your requested exam date, you will be directed to a payment link to settle the non-refundable application fee. If you need to request a booking with less than 10 business days’ notice, please email externalexams@carleton.ca to enquire about the availability first, a non-refundable late fee of $25 + HST will apply. This fee will be added to the remaining exam fee.

After payment is received, your booking request will be forwarded to your course-offering institution for confirmation. When your institution confirms the details, we will contact you by email to confirm your booking and provide a payment link for the remaining exam fee. If we do not have availability for your requested date and time, we will notify both you and your institution to explore alternate scheduling options. Please note that submitting an application and paying the application fee does not guarantee a confirmed booking until availability and institutional approval are secured.

Please ensure the full payment of the remaining fee is made at least 5 business days before your exam date. If the payment link is provided with less than 5 days’ notice, payment is due immediately upon receipt. If full payment is not received by the stated deadline, we reserve the right to cancel your booking request. In such cases, a new application will be required if you still wish to proceed with the exam, and a new non-refundable application fee of $25 + HST will apply.

If you cancel an exam booking less than 3 business days before the scheduled exam date, up to 50% of your full payment may be withheld. Rescheduling requests made for a confirmed booking with less than 3 business days’ notice will be treated as a new application, and the standard non-refundable application fee of $25 + HST will apply.