Refund policy

Purchases are non-refundable, with the exception of goods that are delivered in a damaged or faulty condition, or incorrectly provisioned.

Such refunds must be requested in writing by e-mail to Jennifer Gilbert or ESP.

All refund requests must be made by the attendee or credit card holder. All refund requests must be made within 30 calendar days of purchase.

Refund requests must include the name of the credit card holder, attendee/customer and transaction number. Please do not include your credit card number in any refund requests. Refunds will be credited back to the original credit card used for payment. Please allow 28 days for processing.

Purchasers are solely responsible for the costs and risks of return shipping, where applicable.