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Refund policy

Refunds are issued for cancellations which are made up to 48 hours before the start of the event (31/10/2023).

For cancellations received before 15/08/2024, a one hundred percent (100%) refund will be issued

For cancellations received between 16/08/2024 and 12/09/2024, a sixty percent (60%) refund will be issued

Refunds must be requested in writing by e-mail or surface mail within. All refund requests must be made by the attendee or credit card holder.

Refund requests must include the name of the credit card holder, attendee/customer and transaction number. Please do not include your credit card number in any refund requests. Refunds will be credited back to the original credit card used for payment. Please allow 28 days for processing.

Carleton University reserves the right to cancel events at its sole discretion. Carleton University will process refunds for cancelled events within 28 days. Carleton University is not responsible for the timeframe within which the payment card issuing bank refunds the money to your card.

Refunds requested due to a change in event programming are at the discretion of the University.